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Changing a booking during your stay
Making adjustments to a reservation after you arrive may be possible, but it will depend on the hotel’s policies, room availability, and current prices. Here’s th...
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Changing the number of guests on an existing booking
Why you can’t edit guest numbersAfter a reservation is confirmed, we can’t alter the number of guests through our system.WeWard Hotels powered by Vio.com pulls li...
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I booked a wrong date, what now?
While we acknowledge that errors can occur, it's important to note that we provide the booking dates in several locations before a reservation is finalized:
Upon...
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Can I change the reservation dates?
Reservation dates cannot be amended once your booking is confirmed.
This is because we offer a comparison of hotel deals from all major booking providers, and wor...
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Can I extend my stay?
The easiest option is to make a new reservation for the additional night. You can add the note for the hotel that you already have an existing booking, so they wi...
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Changing guest names
We can’t change the guest names on a confirmed booking for security reasons, but we can contact the property on your behalf to request this change in their system...
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Changing your email address
Email linked to an existing booking
For security reasons, the email on a confirmed reservation can’t be changed.
Need the confirmation sent somewhere else? No pr...